Episode 51 - What A Tool

Episode 51 of the Support Breakfast podcast with:

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Lisa Hunt (Geckoboard)

This week we're talking about the tools we use to support customers and the pros and cons of each.

Links mentioned:

* Huel:

* Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0

* NZ commercial with modesty leaves: https://www.youtube.com/watch?v=LqZZOb1aJEk

* The origin of the Dashboard: https://en.wikipedia.org/wiki/Dashboard

* Help Scout/Docs/Beacon: https://www.helpscout.net

* Intercom/Educate: https://www.intercom.com

* Vanilla Forums: https://vanillaforums.com/en/software/

* Front: https://frontapp.com

* Zendesk: https://www.zendesk.com

* Freshdesk: https://freshdesk.com

* Reply: https://buffer.com/reply/

* Statuspage.io

* Uservoice: https://www.uservoice.com

* Wistia: https://wistia.com

* JTBD: https://jtbd.info

* Chase: https://m.signalvnoise.com/a-new-approach-to-feature-requests-21bea562c083

* Ask Nicely: https://www.asknicely.com

* Looker: https://looker.com

* Write The Docs (Prague): http://www.writethedocs.org/conf/prague/2018/

[email protected]

supportbreakfast.com

@supportbrekkie

@davechapman

@conorp

@sarahleyh

@gentlethorns