You may have heard of QMS (Quality Management Systems) but are not sure how your activities fit in. Or, you’ve heard of QFD, ISO 9000, Six Sigma, Lean...these cryptic names that you’re not sure what they’re about. You may be doing activities under one of your company’s procedures and asking, “Why am I spending time on this?"  Sometimes it’s good to re-orient to the big picture. That’s what we’ll be doing in this episode: reorienting to the QMS.

We'll also talk about some of the standard Quality Management System philosophies:

• TQM (Total Quality Management)
• ISO 9000
• QFD (Quality Function Deployment)
• Six Sigma
• Lean
• Malcom Baldrige National Quality Award 

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