Whether you’re logging into your bank, signing up for government services, or even just proving you are who you say you are, digital identity is at the core of our online lives.  

What do citizens need from a digital identity framework? 

Today, we’re breaking it down into three essential pillars:  

1. security 

2. accessibility 

3. control.  

If citizens are going to trust a digital identity system, it needs to work for them - not just for corporations or governments.  

Security 

Security is the first thing that comes to mind when we talk about digital identity.  

Nobody wants their personal information floating around in a data breach. A strong framework has to ensure that our identities are protected with top-tier encryption, biometric options, and zero-knowledge proofs—where your information is verified without actually being exposed.  

Beyond technology - it’s about accountability. If something goes wrong, who’s responsible? 

Citizens need to know that their data is safeguarded and that there are consequences when it isn’t. 

Estonia’s e-ID system. It’s often cited as a gold standard because it combines government-issued identity with private-sector applications, But even they had to deal with vulnerabilities, proving that no system is flawless.  

The key takeaway?  

Transparency. Citizens need clear guidelines on how their data is handled, and real penalties for misuse. 

Accessibility 

A digital identity framework needs to work for everyone. That means making it easy to use, even for people who aren’t tech-savvy, don’t own the latest smartphone, or live in areas with limited internet access. 

This is where decentralized identity models come in. Instead of relying on a single entity like a government or a bank, we could use blockchain-based solutions that let us control our own credentials. Imagine if you could prove your age without revealing your full birthdate. That’s the kind of smart accessibility governments should be implementing. 

Control 

Who actually owns your digital identity?  

Right now, citizens hand over massive amounts of personal data to companies that use it in ways we barely understand. A citizen-first framework needs to change this situation. 

Citizens need the ability to manage, limit, and revoke access to our data. That means self-sovereign identity—where citizens decide what to share and with who. 

Some countries are already experimenting with this, but the real challenge is adoption.  

This is where regulation comes in.  

Citizens need strong legal protections. The European Union’s GDPR was a big step in that direction, but there’s still more to be done, especially when it comes to AI-driven identity verification and deepfake-proof authentication. 

What's the big takeaway? A digital identity framework should be built around security, accessibility, and control. If any one of these is missing, we risk creating a system that doesn’t serve the people it’s meant to protect. 

As we move toward a more digitized world, are we designing digital identity systems for convenience, or are we designing them for citizens?