Luxury used to feel like an experience — the storytelling, the ritual, the moment behind the counter.

But today, luxury is more accessible than ever, and the experience has changed.

In this episode of Sorry, It’s Discontinued, Hilary reflects on what luxury once meant to associates and clients alike, how storytelling created value behind the counter, and how accessibility, global growth, and modern shopping habits may be reshaping what luxury feels like today.

Plus, Hilary shares a discontinued favorite she still misses — Tom Ford Traceless Matte Foundation — and a new discovery she’s loving: Ilia’s Limitless Mascara.

So when was the last time you bought something that felt like a moment… not just a purchase?

Have a seat, and let’s talk about it.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

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