Saks Global’s Chapter 11 bankruptcy didn’t happen overnight.

For years, department stores have been pulled in every direction — rising costs, e-commerce pressure, real estate strategy, and shifting customer expectations — all while trying to preserve the luxury experience they were built on.

In this episode, Hilary breaks down what Chapter 11 actually means, how retail slowly fell out of sync, and why stores like Saks, Neiman Marcus, and Bergdorf Goodman are now facing a turning point years in the making.

Because this isn’t just about balance sheets or headlines.

It’s about the future of department stores — and the people inside them who keep showing up every day.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary explores the vital role of Shipping & Receiving and Operations teams in retail. From unloading trucks and inventory management to stocking shelves, shipping orders, and handling returns, these behind-the-scenes teams keep stores running across beauty, fashion, shoes, jewelry, accessories, and more. This episode highlights the physical demands, logistics skills, and unseen work that make the retail customer experience possible.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail can look effortless when you walk into a store you love — but the truth is, it’s powered by real people working behind the scenes.

In this episode, Hilary spotlights three vital Back of the House departments in luxury retail: Alterations, Loss Prevention, and Visual teams.

From the tailors pinning and stitching confidence into the perfect fit, to LP associates monitoring patterns and protecting store safety, to visual teams shaping the shopping experience before a single word is exchanged — these are the experts who keep retail running, launching, and moving every day.

Hilary shares insight from years working alongside these teams, blending industry facts, daily responsibilities, and heartfelt appreciation for the associates working in quiet rooms, backrooms, and early morning shifts.

Because the most valuable part of retail has never been perfection — it’s people.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this quick SID update, Hilary thanks listeners for supporting her Monday Mini episodes and shares a new, sustainable release plan: one episode every Thursday, plus bonus episodes occasionally when inspiration hits.

A reflection on retail burnout, creative ambition, and honoring the time listeners give when they press play.

Includes a beauty spotlight featuring the Haus Labs Coral Highlighter, a personal favorite Hilary purchased herself — loved for its soft, radiant, skin-like coral glow.

Thank you for listening, celebrating retail stories, and supporting the people behind the counter. New episodes Thursdays.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

National Makeup Artist events were once high-budget, multi-day retail productions built to spotlight artistry and drive beauty sales. Behind the counter, these events required massive operational planning, client booking strategy, product education, and intense pressure on Account Executives, Business Managers, and beauty teams executing the experience.

In today’s beauty retail landscape, influencer culture and social media learning have reshaped customer expectations. This episode explores how National artist appearances can evolve into smarter, education-focused, socially amplified events that support beauty associates, strengthen client loyalty, and grow in-store makeup and fragrance sales through training, trust, and human connection.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail and beauty pros are in the final NYE rush — last-minute makeup appointments, rejuvenating facials, and the pressure of showing up when you're exhausted. This episode honors the emotional resilience of makeup artists, beauty advisors, and skincare professionals closing out December retail season while staring down January hour cuts and smaller paychecks. A heartfelt reminder to pace yourself, protect your creativity, and celebrate what you carried and accomplished this year. Because you can’t show up for everyone if you don’t show up for you first. 

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail, beauty, and fragrance quietly shape the most meaningful moments in our lives — especially during the holidays. In this personal Christmas Day episode, Hilary shares how shopping in stores, discovering beauty favorites, and the scents of home and family became memory markers she still carries today. A reflective conversation about the emotional magic of holiday retail, nostalgia at the beauty counter, and why in-store experiences matter more than we realize.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

What makes a great leader in retail?

In this Mini episode, Hilary shares what truly defines strong leadership behind the counter — from trust and respect to emotional labor and leading with humanity. Drawing from her experience as a former luxury beauty manager, she breaks down how great leaders support schedules, use individual strengths, recognize effort, and create environments where teams feel valued and empowered.

This episode also touches on the emotional labor of retail and why compassionate, thoughtful leadership can completely change how people show up at work.

💬 Have you experienced a leader like this — or are you working to become one?

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Stock shortages have always existed in retail — but today, the pressure they create is heavier than ever. In this episode of Sorry, It’s Discontinued, Hilary explores what really happens when stores don’t have the inventory they need, and how selling from empty shelves affects retail workers, small brands, and customer trust.

From shallow assortments and inconsistent replenishment to buyer limitations and behind-the-scenes financial decisions, this episode breaks down why “sell what you have” has become the default response — and why the people behind the counter are the ones absorbing the impact. If you’ve ever worked in retail, relied on commission, or wondered why your favorite product suddenly disappeared, this episode offers an honest, behind-the-counter perspective on stock shortages and the human cost of today’s retail system.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

This Monday Mini is a quick check-in for the Retail Fam.
 Crunch time is here, hours are longer, and the demands are heavier. This episode is a reminder to pause, check in with yourself, and remember that you can’t show up for everyone else if you’re not showing up for yourself.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife