This episode dives into the often-overlooked health impacts of working in retail, especially the conditions lurking behind the scenes in stock rooms. From dust-covered vents to hidden mold and construction , these environments can take a serious toll on the physical well-being of associates. Beyond the polished counters and luxury displays, the reality is that poor air quality and neglected maintenance create long-term challenges for those who keep the retail world running. Join Hilary as she sheds light on these hidden hazards, shares real experiences from behind the counter, and asks why worker health always seems to fall to the bottom of the priority list. This Topic I will expand on more going forward as this is just a small part of what our bodies deal with working in Retail.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, we’re pulling back the curtain on the reality of retail and sales culture. Too often, the pressure to hit numbers pushes us to skip meals, rush through breaks, or put our own well-being last—all in the name of keeping the floor running. But are things really improving when it comes to how companies value rest?

Join me as I share personal stories and real talk about the culture of breaks, the hidden ways we shortchange ourselves, and why taking time to breathe isn’t just about getting paid—it’s about protecting your mental health.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of 'Sorry It's Discontinued', host Hilary delves into the often overlooked experiences of retail employees during store visits. She shares personal anecdotes and insights about the anticipation, preparation, and emotional toll these visits can take on staff. The conversation highlights the importance of acknowledgment and appreciation from management, as well as the labor rights of employees in the retail sector. Through engaging stories and reflections, Hilary emphasizes the need for recognition and respect in the retail environment, advocating for a more humane approach to employee treatment during visits.

 🎧 Love the show? Want more behind-the-counter stories?
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🎙️ Listen to past episodes: Buzzsprout Archive

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail work isn’t just about selling products—it’s about showing up every day in environments that can feel unpredictable, stressful, and sometimes unsafe. In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary pulls back the curtain on the real cost of retail: safety and peace of mind.

From the psychological toll of shoplifting and workplace violence to the anxiety of extreme weather shifts and the constant cycle of turnover, retail workers are carrying far more than sales goals. Many live with trauma, stress, and mental health challenges that aren’t often acknowledged by the companies they work for.

But safety isn’t just about the workers—it’s about customers too. When people don’t feel safe shopping, thieves win, jobs are lost, and retail itself suffers.

Join Hilary as she shares stories from behind the counter, explores why supporting employees protects both workers and businesses, and shows how a safer, more supportive retail culture benefits everyone—from the associates to the shoppers who love the in-store experience.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Hilary discusses the complexities of workplace dynamics, particularly in retail settings. She emphasizes the importance of employee recognition, the challenges managers face in motivating their teams, and the need for a consistent positive company culture. Hilary also shares her experiences with sales goals, stock management issues, and the mixed feelings employees have towards meetings. Ultimately, she highlights the significance of creating a supportive environment that fosters collaboration and motivation among team members.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

What happens when your favorite lipstick shade suddenly vanishes? In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes you inside the heartbreak, hilarity, and pure chaos of telling customers those dreaded words: “I’m sorry… it’s discontinued.”

From the Great Depression’s “Lipstick Effect” to today’s emotional (and even collectible) lipstick obsessions, Hilary explores why we’re so attached to these little tubes of luxury—and why losing a shade feels personal. She spills true stories about MAC’s cult-favorite Fleshpot, explains why brands discontinue products in the first place, and even shares the unspoken rules (and pet peeves) of lipstick tester etiquette.

And, of course, there’s a behind-the-counter story you won’t forget—a late-night beauty counter shift, a pile of discontinued testers, and three friends living out their weird lipstick “fantasies.”

Whether you’re a beauty lover, a retail warrior, or just someone who’s mourned a favorite shade, this episode is for you.

🎧 Listen now and get ready to laugh, cringe, and maybe even dig through your makeup bag.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this captivating episode of Sorry, It's Discontinued, host Hilary sits down with the magnetic and multi-talented Rhonda Jackson, a professional makeup artist with a career that reads like a beauty lover’s dream.

Rhonda opens up about her roots growing up in a small town in Wisconsin, where her grandmother's grace, her mother’s dance studio, and her father’s 1970s nightclub introduced her to creativity, movement, and glam from a young age. She shares how a move to Minneapolis became the turning point that launched her into the world of high-end beauty—starting in a luxury boutique and eventually leading her to the Aveda Institute, where she connected with major industry legends like Ted Gibson, Horst Rechelbacher, and David Wagner.

Rhonda walks us through her exciting transition to MAC Cosmetics during its revolutionary RuPaul Viva Glam era and tells the unforgettable story of working with none other than Prince, thanks to her time with Moore Creative Talent. Throughout the conversation, she reflects on the power of mentorship, what it means to build confidence in a competitive industry, and why staying grounded in kindness and authenticity has been key to her longevity.

Now based in Houston, Rhonda continues to grow her brand, Rhonda Jackson Beauty, while balancing her roles as a businesswoman, mom, wife, and creative visionary.

Whether you're a beauty industry insider or simply love a good story about passion, grit, and glam, this episode is full of heart, history, and unforgettable moments.

If you loved hearing Rhonda’s story as much as I did, make sure to follow her and keep up with all the beauty, creativity, and kindness she puts into the world.

✨ Follow her on Instagram @rhondakjacksonbeauty
💄 On Facebook at @rhondajacksonbeauty
🎬 And on TikTok at @rjbeauty23

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, Hilary sits with Starr, a prominent figure in the drag community, discussing her journey from a small town in Louisiana to becoming a celebrated performer in New Orleans. Starr shares her early inspirations in beauty, her experiences in drag, and the support she received during her transition. The conversation highlights themes of resilience, authenticity, and the importance of community in the LGBTQ+ space. Plus, how makeup can connect us all. 

Connect with Starr: Facebook: @ Aurora Starr (Starr Alexander)

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Oscar sits with Hilary and shares his childhood fascination with beauty and luxury, reflecting on how these interests shaped his career in the beauty industry and growing into his authentic self. He discusses the emotional impact of makeup on individuals, emphasizing the joy and confidence it brings to clients. From his experienced in makeup with such brands as Chanel, Laura Mercier, Chantecaille and now as General Manager for Jentry Kelley cosmetics in Houston, his impact has inspired many. His artistry is one that comes with dedication and the love of making a difference. 

Instagram: https://www.instagram.com/olara_mua
Facebook: https://www.facebook.com/oscar.lara
TikTok: https://www.tiktok.com/@oscarlarabeauty

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Alexa shares her journey from her first job interview at a major company to her experiences in loss prevention. She discusses the importance of team dynamics, the training she received, and the various responsibilities she held. Alexa recounts memorable incidents involving theft, particularly focusing on the challenges of dealing with juvenile theft. She offers advice for those considering a career in loss prevention and reflects on the valuable experiences gained during her time in the role, emphasizing the sense of community and support among her colleagues. @alexa.campbell

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife