Discover how to:

• Train your team to embody your mission, vision, goals, and culture
• Prevent unpleasant surprises and reduce stress for everyone in the clinic
• Build a written library of 25–35 scenario-based drills tailored to your practice
• Turn reactive chaos into proactive problem-solving

If you’ve ever wished your team could “just read your mind” when faced with tough decisions, this episode is for you. Dr. Noel Lloyd’s “What Do You Do?” Drills are designed to reduce stress, eliminate guesswork, and create a proactive, confident team that operates in alignment with your clinic’s mission, vision, and culture.

We explore:

• Why unpleasant surprises happen (and how to stop them)
• How to build clinic-specific responses to recurring challenges
• Real-world examples from front desk chaos, patient complaints, compliance issues, and even emergencies
• The four pillars that guide every drill: Mission, Vision, Goals, and Culture
• How to document and integrate drills into ongoing team training
• These drills don’t just solve today’s problem—they empower your team to think and act like leaders.

Book a Free Call: Want help implementing What Do You Do? Drills in your practice? Book a free call with Dr. George Birnbach here: https://myfivestar.com/work-with-us/

Register for Orlando: Join us November 15–16 at the Hyatt Regency Orlando for two incredible live events:

New Patient Edge — proven systems to fill your schedule fast

Win Win Associates — hire, launch, and retain profitable associates who love working with you
Register now here: https://myfivestar.com/live-event-november-2025/

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⚡ This podcast was created using AI-generated voices.