What does it take to build a successful BPO company? How successful are you with your agents?

Hire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams.

Hire Lead & Chill is all about Hiring Leadership & Culture!  Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! 

Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips!

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.

https://youtu.be/Jo_QcNreecM

Building Connections Through Pinball

You are really putting in that foundation. For me, it's pinball machines. I'll do pizza and stuff, but I always felt like playing my original pinball machines was my bonding. But to each its own, you need to find a way to put business aside and show your human side to somebody where you can laugh and cry together. And if you can do that, Then by natural selection, Sean, you'll find the perfect people that will be with you for decades. 

Richard Blank's Intentional Move to Costa Rica

Where did this come from where all of a sudden, hey, let's go to Costa Rica. Is this something that transpired and it was intentional? A lot of times things aren't intentional, but you seem to be a pretty intentional type of guy. It was built on momentum. So many checkpoints prior to that huge life decision. If we may scroll way back to the late 70s and early 80s, there was Little Richard. And I really enjoyed Spanish on vacations. I would come back with some additional vocabulary and I was getting such reinforcement from the Latino community because it just wasn't a parlor trick or something cute for my parents to say, you know, Richard's in passing. It was something I wanted to dedicate my life to.

The Irreplaceable Human Element in the Age of Technology

If you lost a family member or something happens, you're not going to trust a computer hug. It won't work. And so I know that my industry might be boutique. but it will never go away. And as much as the computers will be taking over more things, there will always be that human element that we all want. And so am I concerned? I know the reality of it. And if this is maybe the back nine in the golden years of the call center industry, then at least I was part of it and I enjoyed this and I respect the art of speech. And maybe I'll just die a classic romantic and just go down with, That ship, it's okay. 

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation.

If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire.

In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions.

Key Topics:

Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles

This episode is for you if:

You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting

https://youtu.be/FmCtgwLdCjs

https://youtu.be/c8MkkL_q0JM

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations

committed to achieving transformative growth.

About the Episode 237:

In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment.

Takeaways:

-Being growth ready means being fully prepared.

-Fear can be a motivator if managed correctly.

-Self-respect is crucial for personal growth.

-Opportunities often come disguised as challenges.

-Building a business requires patience and perseverance.

-Passion fuels success in business endeavors.

-Mentorship plays a vital role in personal development.

-Maintaining composure during chaos is essential.

-Self-awareness helps in making informed decisions.

-Fulfillment comes from pursuing what you love.

An Unconventional Path to Success

But this was a gift. It was a long shot that hit. I didn't go to business school. I was a Spanish major at Arizona. But I tell you what, instead of making 100% Richard, I want 1% off of 100 people. And I know I could have done that. I know I can train them like Dick did and be the best swim coach ever alongside you, my brother. And it's the kind of thing where when you meet great men and women, the number one thing you see about them is that they're grounded.

The Joy of Pinball and Nostalgia

I completely relate myself to Tom Hanks in the movie Big. I'm a 17-year-old and a 52-year-old. I grew up in the 70s and 80s, and Ricky Schroeder had a show called Silver Spoons that had one of the coolest arcades, and I was so envious to a Generation X or owning a video game, a machine, or even a pinball machine. It was just so out of reach. So what happens? Recess is the best class in school. You know that. That's where you make your friends and let all steam. And so here I had the space. Fortunately, I had the discretionary income. I had a buddy with a truck and strong arm and back. And I would go on the Craigslist and the Mercado Libres and Don Jose four hours away is selling four of his machines because his arcade is out of business. And I'd go there with the cash. Grab them and come back like a champion. And so it's a wonderful game room. I have the largest collection of pinball machines and retro arcade machines here at the call center in Central America. 

https://youtu.be/hlHDq2IASMY

GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans.

In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.

Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast.

About Growing Up with Dr. Sarah

Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together

https://youtu.be/dy90V6UhwTE

Building Rapport to Reduce Anxiety

And so do you understand that if you can flip that and jump that cloud and just put your chest out or be the full card in the turret deck, Then you can do this industry, or you can confront a teacher, a principal, other coworkers, because you're just doing it in the nicest introduction way for anchoring. And then if you do happen from Judy or Angela, for an example, to transfer me to Dr. Sarah, prior to introducing myself, you go, Dr. Sarah, I just want to know how great Angela is. You don't even know who I am yet. I know you did that. See how you do it. And you know what I love about that, too, is you're building rapport and you're really reducing also that stereotype threat, whether it's a threat of them going, this is a call I don't want, hang up, or even the person on the other end. Just by building rapport and, like you said, anchoring that first 30 seconds of the conversation, it really is going to bring that anxiety down about how someone is about to perceive this conversation. 

Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Damian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket.

Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security.

There are simple and easy steps to business success. Damian Andrews shares the key principles that long term successful business use to achieve ongoing profit security.

Location: Melbourne, Australia

Wednesday May 31, 2023

Richard Blank - CEO Costa Rica’s Call Centre

https://youtu.be/nYS1nbv7aFM

https://youtu.be/gshrP2PyzB0

Persistence and Perception

But from that component, you mentioned before about walking across the dance floor. Right. Getting up there and you've listened to a number of my podcasts. So apologies if you're getting the same story that you've heard before. But for the audience, the new audiences that haven't heard it, others have. But I had a friend in the army. I wasn't really a friend, but it was someone I was in the army with. He was a good looking guy, but he was a bit dumb. um in my opinion and but he was always dating these amazing women they were beautiful they were doctors and lawyers and and just really genuinely good people that would help out and we're looking myself and my friends are going how you know you're not that bright and you know yeah you're good looking but we were always thinking you know he must be well hung or something like that was you know i was 19 years you know those are the thoughts that go in your head And one day I asked him, and I said, Shane, and I did say this. I said, Shane, you're not that bright. How is it that you're dating all these amazing women? And he turned into this wise old soul, put his arm around my shoulder, and he said, Damien, what you don't see is I ask a lot. Most of them say no. You just see the ones that say yes

The Vintage Limo Experience

you were mentioning the limo not the kind of limo that your audience is thinking it's a restored 1984 300d lang that's why i want to be in it it's like awesome yeah put in a put in a bar I painted it black. I got the white walls and I found old school, like, hubcaps on it. It's cool. It's real cool. My influence from that was Remington Steel. 

The Power of Listening and Open-Mindedness

But listen, the king that never listens to anybody, they don't last long. Some kings listen to some people. Maybe they forget gas for their car. Still doesn't work. Listen to everybody. Yeah. And then through deductive reasoning or whatever it is, choose the best because the people that work with me have given me some of the greatest ideas that, as you say, we might oversee because of distractions or just routine or in our offices all day, we don't hear the chatter. And so keep that open mind, put your ego aside and mind you that there are people there that are looking for your best interest. It just doesn't always have to be financial or something where it's office politics.

Growing Revenue and Profit, Damian Andrews, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.

The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.

We will share big ideas about business and life in general.What big thoughts are you thinking today?

https://youtu.be/MSdL9gCx7Qk

https://youtu.be/kEb34JeS1Co

https://youtu.be/j3TyG7q0DgU

The Power of Delegation and Growth

Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.

Introduction to Global Wellness HQ and Richard Blank

Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today. 

The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Every decision is made by a human brain!

Learn the Science of Ethical Persuasion and discover how other people, entrepreneurs, business owners, CEOs experience life and their decision skills.

My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.

Released Wednesday, 11th September 2024

Dr. Thomas Trautmann :

As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet! 

Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.

During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

https://youtu.be/vZGKNTVkroE

Dr. Thomas Trautmann, Get more, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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In partnership with the Alumni Media, this podcast delivers honest, unfiltered and real-time stories & knowledge with authenticity.Learn from Marques Ogden, a former NFL player who went from eight figures to $8.25/hour by not accepting responsibility for his role in failing his first entrepreneurial venture. Now, he's risen from the ashes to share his experiences and powerful story so others don't make the same mistake.Twice a week, he'll interview people ranging from celebrities, entrepreneurs, business professionals and athletes who've achieved the success they've always aspired to by living their lives with authenticity and vulnerability.

How To Live Your Life Authentically, with Richard Blank

Join us as Richard Blank shares his insights on the essence of living an authentic life. Discover the strategies and mindsets that empower individuals to embrace their true selves, pursue their passions, and lead a life aligned with their deepest values. Richard’s story and experiences offer valuable lessons on authenticity, resilience, and the joy of living a life true to oneself. This episode is a must-listen for anyone seeking to cultivate a more genuine, fulfilling life.

Ready to elevate your mindset with a touch of innovation? The Get Authentic With Marques Show proudly aligns with this exceptional individual, bringing you a unique blend of wisdom and authenticity. Take the next step toward a refreshed perspective!

Get Authentic With Marques Ogden Show, Marques Ogden, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

https://youtu.be/2j3Bq9LcgQ4

https://youtube.com/shorts/fyleIXD0O_Y?feature=share

https://youtube.com/shorts/Fr_98aeDkJM?feature=share

https://youtube.com/shorts/3Vnifqy9V4o?feature=share

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FUNeMINDS Podcast will be featuring comedians, present and past athletes, musicians and anyone we feel has a positive uplifting attitude and is a positive example.

Hosted by Lynn Biss and co-host Edward Biss.

Join our adventure each week as funeminds brings you guests from all walks of life. We are an eclectic podcast with so much to say in a fun filled way and we always get the point out there.

Our audience is anyone who wants to see and or listen to an interesting, uplifting, funny, crazy sometimes dramatic take on people, places, and things or the life and times we live in.

Our audience is anyone who wants to listen to a humorous, interesting set of people from all walks of life.

Richard relocated to Costa Rica when he was 27 to help with a call center that he now owns. He restores American pinball machines and vintage rockola jukeboxes.

Lynn Biss

As the host of FuneMinds, I'm dedicated to creating engaging content that sparks curiosity and fuels conversations. 

My mission? Elevating the listener experience and hitting that 100,000 mark on Spotify! With a passion for storytelling and a keen ear for quality, I'm excited to build a thriving community of engaged listeners.

Join me on this journey of growth and discovery as we connect with listeners and foster meaningful dialogues. Open to collaboration opportunities! If you share the excitement for podcasting or would like to be a guest on our show, let's connect. Together, we can drive engagement, hit our milestones, and unlock exciting sponsorship ventures.

Connect with me today to be part of this exhilarating journey!

https://youtu.be/nmEU5YOiaFo

https://youtu.be/KktzDdvMfv0

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Personalized Sales Approach and Its Benefits

But Lynn, you brought up an amazing point. I can cold call, close you if that's what you want me to do. But no, Lynn. It's building a pipeline. It's selling for time. It's selling for information. It's respecting boundaries and protocols a company. Maybe. Maybe. Instead of doing 100 phone calls a day, you do about 80, so you can spend a little time doing some due diligence on a LinkedIn profile. Or a website, so I can custom make your voicemail, email, or when I call your company, I could say, hey, Lynn, how you doing? Eddie around, so it's like I already know with whom I'm speaking. So at least your first 30 seconds, you can jump clouds. And if you happen to hang up on me, I have romantic deaths because I can do funny minds podcast. Lynn, how are you? How's Eddie doing? Richard Blank, Costa Rica's call center. We're good. Thanks. Click. Jumped another cloud. Why?

FUNeMINDS Podcast, Lynn Biss,Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Welcome to the ultimate podcast for exploring how to make money online, build a business on a budget, and leverage the best tools and resources available in the digital marketplace! This show is your guide to understanding a variety of online income streams, including affiliate marketing, eCommerce, freelancing, digital products, and passive income generation. If you’re looking to start a side hustle, grow an entrepreneurial idea, or learn proven strategies to boost your revenue, you’re in the right place.

Each episode, Sarah St John will dive into powerful money-making techniques that can help you build an online business from scratch or enhance an existing one. Sarah St John shares the top digital tools and software she uses and recommends to help you save time, boost productivity, and achieve your business goals on a budget. We’ll cover everything from email marketing platforms and content creation software to SEO tools, website builders, and social media management apps. Whether you’re focused on growing your audience, increasing conversions, or creating engaging content, these recommendations are selected to support you at every stage of your business journey.

Episode 211. 25th December 2023. In this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth.

Key topics and bullets

Primary Topic: Entrepreneurial Journey

 Richard's upbringing in Northeast Philadelphia

Pursuing a major in Spanish communication at the University of Arizona

 Opportunity to move to Costa Rica and work at a call center

Starting Costa Rica's call center in 2008

Growth and expansion of the call center over the years

Primary Topic: Business Frugality and Growth

Starting the business conservatively and being financially responsible

Renting a turnkey station at a mixed call center before purchasing equipment for expansion

Ramping up the company with secondhand furniture and computers for cost efficiency

Using profits for bonuses, promotions, and maintaining a cash stockpile for stability

Slow and steady growth approach for long-term success

Primary Topic: Human Resource Investment and Management

Focus on humility and building momentum in the early stages of the business

Challenges with delegating too quickly and investing in individuals who may not be ready for promotion

https://youtu.be/3Kl4Ssdw3Ac

https://youtube.com/shorts/8VXzr1KNcOs?feature=share

https://youtube.com/shorts/PRUjLS0nV7E?feature=share

Frugelpreneur Podcast, Sarah St John, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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