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"What gets measured and mapped gets managed; a framework for improving customer experiences"
Naeem Arif, CX enabler and business transformation consultant, speaks to Alec Dalton, the Customer Experience & Quality Management Expert.
Naeem can be found here:
Twitter - @NAConsultingLtd
Facebook - https://www.facebook.com/NAConsultingLtd/
LinkedIn - https://www.linkedin.com/in/naeemarif/
Alex can be found here:
LinkedIn - https://www.linkedin.com/in/alecndalton/
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By Customer ExperienceNaeem Arif, CX enabler and business transformation consultant, speaks to Alec Dalton, the Customer Experience & Quality Management Expert.
Naeem can be found here:
Twitter - @NAConsultingLtd
Facebook - https://www.facebook.com/NAConsultingLtd/
LinkedIn - https://www.linkedin.com/in/naeemarif/
Alex can be found here:
LinkedIn - https://www.linkedin.com/in/alecndalton/