What’s In This Episode:

Jill and Brad get the most outstanding review they've ever received. And in case you've ever wondered, they've never been married and do not plan to be.

"Set up measurements so you know that your employees' work is creating progress in the business." - Brad

Brad recently sent out an email entitled, "What gets measured gets rewarded," but Jill doesn't agree. She doesn't think you get rewarded all the time for the things you measure. Jill trusts her gut and feels that when you only go on what's being measured, you might be missing out.

"Measuring things does not always provide a reward." - Jill

But without data, how do you know if your employees are doing a good job? You can't just go on "I guess," or "No one's complaining, so..." You want to know how exactly they're making a difference - and you can do that by setting up measurements. Teams need numbers, Brad says.

Jim Collins, of Good to Great fame says that there are always things you can measure to help you understand whether you're making progress or not, even if you don't believe so. Is Jill wrong? Or is Brad?

Do you believe that what gets measured gets rewarded?