In this episode, Rudi Bauer talks with Frank Spillers, Design Leader, about how human-centered design can improve both digital products and employee experience.

They discuss what makes an experience truly work, the differences between UI, UX, and service design, and how user expectations have evolved in the digital age. Frank also shares insights on the role of AI in design, the rise of hyper-personalization, and why accessibility, inclusion, and emotional value are essential for meaningful experiences.

The conversation explores what HR teams can learn from product and design practices, including tools like journey mapping and better ways to measure employee experience.