Amas and Bob are back discussing all things Contact Center.  They combine their 50+ years of experience and humor to bring you actionable insights that will improve your Contact Center. 

Call centers have an amazing history that is about 70 years old, hopefully you learned how we got here. Please join us

 

“Federal prisoners have more freedom than call center agents”

“Call centers were born from a lawsuit”

resources: 

https://www.callcentrehelper.com/the-history-of-the-call-centre-15085.htm 

 

https://www.specialtyansweringservice.net/the-history-of-the-call-center-infographic/