Contact Center Show

What is a Contact Center - Part 2


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Amas and Bob continue the conversation about the evolution of the Contact Center:

  • The heart of the Contact Center Agent
  • Why is it the most scrutinized job in the company?
  • What the role should look like
  • Strategic positioning of contact center
  • Implications of digital/remote to how we run contact centers?
    • Do we need to track bathroom times
...more
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Contact Center ShowBy Amas Tenumah & Bob Furniss

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