<p>Amas and Bob continue the conversation about the evolution of the Contact Center:</p> <ul> <li>The heart of the Contact Center Agent </li> <li>Why is it the most scrutinized job in the company?</li> <li>What the role should look like</li> </ul> <ul> <li style="font-weight: 400;" aria-level="1">Strategic positioning of contact center</li> <li style="font-weight: 400;" aria-level="1">Implications of digital/remote  to how we run contact centers?</li> <ul> <li style="font-weight: 400;" aria-level="2">Do we need to track bathroom times</li> </ul> </ul>

Amas and Bob continue the conversation about the evolution of the Contact Center: The heart of the Contact Center Agent Why is it the most scrutinized job in the company? What the role should look like Strategic positioning of contact center Implications of digital/remote to how we run contact centers? Do we need to track bathroom times

<p>Amas and Bob continue the conversation about the evolution of the Contact Center:</p> <ul> <li>The heart of the Contact Center Agent&nbsp;</li> <li>Why is it the most scrutinized job in the company?</li> <li>What the role should look like</li> </ul> <ul> <li>Strategic positioning of contact center</li> <li>Implications of digital/remote&nbsp; to how we run contact centers?</li> <ul> <li>Do we need to track bathroom times</li> </ul> </ul>

What is a Contact Center - Part 2

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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What is a Contact Center - Part 2

What is a Contact Center - Part 2