In this episode, Roxanne engages with Penny Tremblay on the role of interpersonal skills in conflict resolution. They explore real-life workplace conflicts, the importance of self-awareness, and the benefits of healthy conflict. They also delve into the dynamics of power and responsibility in the workplace, and discuss Penny's services.
This Podcast inspires people to take personal responsibility for their own inner peace,resulting in best performance and in their workplace and beyond. Conflict Resolution is an Inside Job
(0:00) Introduction and background of Penny Tremblay
(4:45) The importance of interpersonal skills and dealing with past conflicts
(10:26) Real-life examples of workplace conflict and their resolutions
(14:02) Self-awareness and professionalism in conflict resolution
(16:20) The role of understanding and conversation style in conflict resolution
(20:14) The source of conflict and personal responsibility
(24:39) Engaging employees in conflict resolution and the cost of conflict
(30:32) The benefits of healthy conflict and challenges when emotions are involved
(32:07) Emotional regulation in conflict resolution and Penny Tremblay's services
(34:37) Power dynamics, responsibility, and the desire for peace in the workplace
(38:21) Closing remarks by Roxanne and information on her free course