All Things Product with Teresa and Petra

What is Product Ops?


Listen Later

Key Topics Covered:

  • What product ops is not—and why the role is often misunderstood
  • Different models of product ops across organizations
  • Product ops vs. product leadership: where’s the line?
  • When to hire a product ops person (and when not to)
  • The enabling team model from Team Topologies
  • Why Teresa and Petra are wary of “methodology police” in discovery
  • How product ops can support skill building, analytics, and communication standards
  • The shipyard metaphor: keeping the environment healthy for empowered teams
  • Coaching as a product ops responsibility—helpful or risky?
  • Key Takeaways:

    • Product ops isn't a checklist hire—it’s a strategic move to fill specific gaps
    • The best product ops folks blend a product mindset with another core strength (e.g. analytics, L&D, change management)
    • Not all gaps should be filled by product ops—sometimes it’s about enabling HR, data, or leadership to step up
    • Product ops is a great career path for senior PMs who don’t want to move - into people leadership but still want to shape the organization
    • Resources & Links:

      • Follow Teresa Torres: https://ProductTalk.org
      • Follow Petra Wille: https://Petra-Wille.com
      • Mentioned in the episode:

        • Product Operations by Melissa Perri and Denise Tilles
        • Strong Product People and Strong Product Communities by Petra Wille
        • Learning and development (L&D)
        • Team Topologies by Matthew Skelton and Manuel Pais
        • Petra’s Coaching Cards (DIY Edition) / Purchase the DIY kit
        • Petra’s related blog posts on leading effective one-on-ones: - Struggling to Find the Time to Develop Your Product Managers? Start Here, - The Ultimate Coaching Question: What Are You Going to Do Differently?, and - The Product Leader’s Guide to Giving Feedback
        • A note from Petra: “In case people own my first book, 'Strong Product People, ' these chapters talk about 1:1s and coaching: Chapter 6: Identifying and Closing Product Manager Gaps, Chapter 7: The Power of Coaching, Chapter 8: Monitoring Performance and Giving Feedback (a good read for one-on-one prep), Chapter 10: Building Individual and Team Alignment, and Chapter 11: How to Find the Time? (especially helpful for busy leaders)."
        • ...more
          View all episodesView all episodes
          Download on the App Store

          All Things Product with Teresa and PetraBy Petra Wille & Teresa Torres