What product ops is not—and why the role is often misunderstoodDifferent models of product ops across organizationsProduct ops vs. product leadership: where’s the line?When to hire a product ops person (and when not to)The enabling team model from Team TopologiesWhy Teresa and Petra are wary of “methodology police” in discoveryHow product ops can support skill building, analytics, and communication standardsThe shipyard metaphor: keeping the environment healthy for empowered teamsCoaching as a product ops responsibility—helpful or risky?Product ops isn't a checklist hire—it’s a strategic move to fill specific gapsThe best product ops folks blend a product mindset with another core strength (e.g. analytics, L&D, change management)Not all gaps should be filled by product ops—sometimes it’s about enabling HR, data, or leadership to step upProduct ops is a great career path for senior PMs who don’t want to move - into people leadership but still want to shape the organizationFollow Teresa Torres: https://ProductTalk.org Follow Petra Wille: https://Petra-Wille.comMentioned in the episode:
Product Operations by Melissa Perri and Denise TillesStrong Product People and Strong Product Communities by Petra WilleLearning and development (L&D)Team Topologies by Matthew Skelton and Manuel PaisPetra’s Coaching Cards (DIY Edition) / Purchase the DIY kitPetra’s related blog posts on leading effective one-on-ones: - Struggling to Find the Time to Develop Your Product Managers? Start Here, - The Ultimate Coaching Question: What Are You Going to Do Differently?, and - The Product Leader’s Guide to Giving FeedbackA note from Petra: “In case people own my first book, 'Strong Product People, ' these chapters talk about 1:1s and coaching: Chapter 6: Identifying and Closing Product Manager Gaps, Chapter 7: The Power of Coaching, Chapter 8: Monitoring Performance and Giving Feedback (a good read for one-on-one prep), Chapter 10: Building Individual and Team Alignment, and Chapter 11: How to Find the Time? (especially helpful for busy leaders)."