Shifting Gears

What is the Malcolm Baldrige National Quality Award?


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Episode 2 features California Council for Excellence (CEE) Vice Chair Dr. David Spong and Shields Resource Group Principal Denise Shields. David and Denise explain what the Malcolm Baldrige National Quality Award is, what happens when a company receives the award, and the impact of the Baldrige process not only on quality and productivity but on company culture.

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Shifting GearsBy CMTC

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