Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad? Today Bob Furniss and I discuss Workforce Management.

• Why WFM deserves more empathy
• Why WFM is a lot of art and a lot science
• Wat makes WFM such a complex job

And much more ...

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/

https://www.linkedin.com/in/bobfurniss/