Bad feedback can quietly damage team trust, even when a manager has good intentions. In this episode of The Manager’s Mic, Paul Leon shares lessons from managing 17 direct reports and explains how new managers can give feedback that builds rapport instead of breaking it.

This conversation covers why self-awareness matters, how intention and impact are not the same, and why psychological safety is critical when giving feedback.

Paul Leon also breaks down a simple feedback framework for managers: be timely, be specific, and stay forward-looking. For new managers, feedback is not just about correcting behavior. It is an opportunity to build trust, improve communication, and create a safer team culture where employees feel comfortable speaking up.

Chapters

00:00 Why Bad Feedback Damages Team Trust

03:13 Self-Awareness for Better Manager Feedback

04:23 Fast Feedback Loop: Timely, Specific, Forward-Looking

06:29 Three Feedback Rules for New Managers

07:32 Building Rapport Through Difficult Conversations

Watch or listen to more from The Manager’s Mic on tips for new managers

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