For this podcast interview Tony and Mr. Jeffrey McWhorter discuss the importance of learning from your mentors, customer satisfaction, and commitment. Some highlights from the interview are as follows:
* Build a strong foundation for your future
* Don’t be afraid to share your goals and dreams with your team
* It is important to learn from mentors
* Surround yourself with a team that has different unique abilities or skills
* Take the initiative when necessary
* Raise the bar with your group
* Created the acronym SECURE (Safety, Efficient, Customer Service and Expenses) to help your team be successful
* Strive to exceed your customers expectations
* Get to know your people by spending time with them
* Become efficient so that you can do more
* It can be good to re-brand to establish identity
* Surround yourself with a GREAT team that is COHESIVE.
* Be accessible and approachable to your employees
* You have got to be committed to your work since running a rail road is a 24/7 job
* Help your team grow and to develop since it helps better the overall operations of the team
* Having a diverse talented team is KEY for long term success
* Make sure that you empower your team with the appropriate authority
* Build an atmosphere of cooperation and support systems to enable your team to excel
* Be sure to give credit where credit is due
* If you want to grow you need to demonstrate your work ethic and do whatever it takes
* Professional development is an ongoing process that takes time, but is worth the pay-off
* Focus on removing any distractions that are not energizing to the overall team