In this episode of The Customer Commerce Podcast, Scott Stafford, a Salesforce certified architect, discusses the evolution of digital transformation into AI transformation, emphasizing the importance of AI for small to medium businesses. 

He explains the concept of agentic solutions in AI, the impact of AI on jobs, and the necessity of human skills and curiosity in leveraging technology. Scott also shares insights on Salesforce's future, advice for small businesses, and how to find joy in mundane tasks through AI.

Takeaways

• AI transformation is the next level of digital transformation.
• Salesforce is evolving to integrate more AI functionalities.
• Identifying mundane tasks can help businesses leverage AI effectively.
• The future of work will involve more human-centric skills.
• AI can help individuals increase their agency and productivity.

Follow Scott Stafford HERE!

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