In this episode we hear from some system suppliers who were exhibiting at the recent SNUG Members’ day.

Numed’s Simon Healy explains how their ECG, spirometry and blood-pressure devices can integrate with a GP system, Caitlin Collins and Elliot Shaw from Microtech discuss Surgery Pod, a self-service computer system that captures blood-pressure, height, weight and lifestyle data in the waiting room. Eleanor Rafe from Accurx reports that some Scottish practices are now using its two-way messaging and booking-link features to cut phone traffic and provide asynchronous chats.

Sharon Hanley and Dani Henderson from X-on Health describe its Surgery Assist chatbot—which begins by texting callers in the phone queue a link to an online symptom-checker and local service sign-posting—with the Surgery Connect cloud telephony platform that shows patients their real-time queue position and offers automated callbacks. And, finally, Rick Thompson from One Advanced describes their new AI agents which could work inside Docman 10: one summarises long discharge letters, another suggests SNOMED codes, and their forthcoming UK-hosted large-language-model (One Advanced AI) which will let clinicians query clinical records in both Docman, and Vision for a summary of entire patient records – once the Information Governance agreements are in place, of course.

Imagine a new world in which practices could use integrated devices, smart telephony and trustworthy AI to relieve the 8 a.m. rush, ease the increasing administrative and cognitive load, provide new and smarter ways of working and reclaim clinical time…

SNUG Members’ Day video links (SNUG Membership needed)

NHS England Guidance on the use of AI-enabled ambient scribing products in health and care settings

Ambient Voice Technology AI checklist for clinicians (Dr Gandalf eGP Learning video)

Feedback or comments are welcome: [email protected]    www.snughealth.org.uk