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In this new series on The Provider’s Report, we dive into real patient experiences shared on Reddit—stories that shine a light on the ways healthcare providers fall short and, more importantly, what we can learn from those moments. In this episode, Dr. Rebecca explores three cases that highlight critical missteps in healthcare communication, patient care, and disability awareness.

What you’ll hear:

• A father’s devastating diagnosis delivered inappropriately by a medical student (AND FAMILY MEMBER!)—and the importance of the SPIKES protocol for delivering bad news.
• A radiology tech’s lack of empathy in handling a patient’s severe injury—and how simple communication can transform care experiences.
• The harmful assumptions made about a disabled patient—and why reviewing records and addressing bias matter more than ever.

Dr. Rebecca provides actionable advice and reflections on how providers can improve communication, show compassion, and build trust. Whether you’re a seasoned healthcare professional or just starting your career, this series is designed to help you learn from mistakes and elevate patient-centered care.

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