What do patients really want… that’s the question you need to answer if you want to grow your clinic. Join Gilly as she walks you through the entire patient journey from pre-visit research and their treatment experience to the post-visit evaluation and how that impacts your clinic handbook.

Take the new Osteobiz quiz: https://results.osteobiz.com/clinicsuccess

Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat

KEY TAKEAWAYS

• It’s important for patients to understand that multiple treatment sessions and a care plan with ultimately aid their recovery.
• The patient journey starts far before a patient shows up at the doors of your practice. A patient's journey should account for all of the touch points they go through in their search for care, research, social media, testimonials, pre-visit and then during their scheduled appointment and treatment.
• A patients journey once they arrive at your clinic can be split in four phases. A) arrival at the clinic and check-in, B) the waiting room, C) the treatment itself, D) post-visit: the ethical treatment retention phase.
• Guidence from a health expert is what patients really, really want and this is a process that needs to be fully mapped on in your detailed clinic handbook.

BEST MOMENTS

“Don’t use the dreaded words “see how you go”. Patients need an absolute resolution to their problem.”

“The clinic handbook should deliver a high-level of great service, no matter who they see.”

“Retreiving patient insights and testimonial is essential to improving the patient journey mapping and understand where your clinic can improve upon customer service”

VALUABLE RESOURCES
The Osteobiz mastermind
www.osteobiz.as.me/consultation
www.osteobiz.com

CONTACT METHOD
https://www.instagram.com/gillywoodhouse/
[email protected]
https://business.facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more.

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