Understanding the numbers of your business is key to its growth and success. But what should be measured to truly know how a business is performing?  

In this episode, I cover 8 KPIs, which key performance indicators are most useful to tracking your business’ progress, and how to know when to change what you’re measuring.

In this episode, you’ll also hear:

Must-listen moments: 

[00:00:40] KPIs are metrics that help you measure progress towards your goals, and they can vary widely depending on the industry and your company and the type of business that you're in.

[00:02:00] We use Net Promoter Score in everything that we do, and it's easy to collect data on this. What it does is it measures client satisfaction and loyalty by asking customers how likely they are to recommend the business to others.

[00:03:30] You might decide that you want to change what you're measuring because the organization is moving in a different direction, and it's important to identify the KPIs that are most important to your business and track them regularly.

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