WTF can we do to improve adoption of new healthcare technology? For Oron Afek, the answers all come back to building a streamlined provider experience. Oron is the CEO of Vim, a provider engagement platform connecting data to workflow at health care’s “last mile” at the point of patient care.

In this episode, he joins Carm to discuss Vim’s partnership with Credo (5:24), explain why infrastructure is healthcare’s biggest challenge (16:00), and share his perspective on the future of value-based care (45:54). He also describes his ideal future state where providers can access an app store-like experience and explains his plans to turn that vision into reality (50:16). 

Episode Recap:

• How has your story shaped your healthcare perspective? (0:59)

• Building healthcare’s Amazon (5:24)

• What EHRs got right and wrong (12:27)

• Interoperability is an infrastructure issue (16:00)

• How Vim is driving innovation with payers (18:45)

• The state of value-based care today (26:10) 

• You can’t have adoption without a streamlined experience (33:46)

• How AI can become a partner for value-based care organizations (40:59)

• Is value-based care the future? (45:54)

• What’s next for Vim in 2024 (50:16)

Get Connected:

• Schedule a Credo PreDx demo

• Find every episode of What the Fax, Healthcare

• Follow Credo on LinkedIn, Twitter, and Facebook 

• Connect with Carm on LinkedIn

• Vim Website

• Connect with Oron on LinkedIn

• Learn about the Credo/Vim integration

WTF have we learned from the past few decades of healthcare innovation, and how can it help inform the future? Bill Winkenwerder has a unique perspective on healthcare as both a doctor and executive who now works in private equity. He’s led companies including Highmark and Prudential Health, served as the U.S. Assistant Secretary of Defense for Health Affairs, and is the current chairman of the health IT company CitiusTech. 

In his conversation with Carm, Bill breaks down some of the biggest lessons he learned from the early days of EHRs (15:21), the transition to value (21:08), and the massive investments made in healthcare technology (28:17). He also shares his perspective on the disconnect between clinical and business knowledge (7:37) and talks about some of the companies and innovations he’s most excited about today (35:52).

Episode Recap: 

• Benefits of combining clinical and business knowledge(1:56)

• Why do so many doctors struggle with business acumen? (7:37)

• The early days of population health analysis (10:41)

• What we got wrong in the transition to EHRs (15:21)

• Is value-based care the future? (21:08)

• Why haven't our investments in health tech fully paid off? (28:17) 

• Keeping humanity in healthcare (31:53) 

• 4 companies Bill is most excited about right now (35:52)

Get Connected:

• Schedule a Credo PreDx demo and get your first 20 patients processed for free

• Find every episode of What the Fax, Healthcare

• Follow Credo on LinkedIn, Twitter, and Facebook 

• Connect with Carm on LinkedIn

Companies Mentioned in the Episode: 

• Citius Tech

• Confluent Health

• Elation Health

• UNC Health

Description: WTF can we do to make sure the technology solutions we’re building are actually making physicians’ lives easier? Andrew Schutzbank MD, MPH has a unique perspective on this as a doctor who helped found Iora Health and has since gained experience on the product and payer sides of healthcare. In this episode, Carm talks with Andrew about the ways his medical background informs his approach to problem solving around topics like relationship-based care, provider enablement, embracing agile work, and more.

Andrew shares some of the biggest lessons he learned from medical school and residency (4:41), and he breaks down some of the key differences between an internist or primary care doctor and other medical professionals (14:45). He also tells the story behind Iora Health and explains why relationship-based care is so important (17:37). Andrew then shares his insights about some of the biggest problems in healthcare today, including provider enablement (28:40), primary and secondary complexity (47:52), and the gap between payers and providers (52:14).

Episode Recap:

●      Healthcare is a problem worth solving (2:13)

●      Lessons learned from medical school and residency (4:41)

●      Internists and primary care doctors have a unique perspective (14:45)

●      Providers need to make the right promises and keep them (17:37)

●      Approaching product with a physician’s background (28:40)

●      Technology should reduce clicks or lower the cognitive load of providers (38:45)

●      Primary vs. secondary complexity (47:52)

●      Fundamental differences between payers and providers (52:14)

●      Is Medicare Advantage working for us? (56:24)

●      Finding better ways to work (1:01:20)

Get Connected:

●      Find every episode of What the Fax, Healthcare

●      Follow Credo on LinkedIn, Twitter, and Facebook

●      Connect with Carm Huntress on LinkedIn

●      Learn more about Credo

●      Check out Andrew’s blog

●      SCAN Health Plan

WTF can we do to lower costs, improve outcomes, and increase patient satisfaction? In this episode, Carm Huntress talks with John Driscoll, president of U.S. healthcare and executive vice president at Walgreens Boots Alliance, about some of the solutions that are driving better outcomes in healthcare today. 

John shares the story of when he first realized healthcare needed to change at a young age (1:28), and he traces the arc of his career from driving better outcomes in pharmacy (4:33) to optimizing the last mile of care in his work at CareCentrix (13:17). John also shares his perspective on the move to value-based care (15:22), and he explains how he’s defining success for the next few years of healthcare innovation. 

Episode Recap: 

- Healthcare is built more for billing than for care (1:28)

- How pharmacy can drive better outcomes (4:33)

- The role of the PBMs (8:53)

- Standardizing data in pharmacy (11:42)

- Managing expectations around value-based care (13:17)

- What does success look like for the next few years? (19:13)

Get Connected:

Find every episode of What the Fax, Healthcare

Follow Credo on LinkedIn, Twitter, and Facebook 

Connect with Carm Huntress on LinkedIn

Learn more about Credo 

Connect with John on LinkedIn

Listen to John’s podcast, CareTalk

WTF is the deal with healthcare interoperability, and why has it taken so long to build a healthcare internet that works for all of us? In our first episode of What the Fax, Healthcare, Carm Huntress talks with CareJourney President and former U.S. Chief Technology Officer Aneesh Chopra about the years-long journey to make healthcare data available to patients and providers. 

Aneesh connects the dots from 2009 to today —  from the earliest conversations about electronic health records (1:41), to the Blue Button program (15:14), to the 21st Century Cures Act (38:03), to future advances in AI and health information fiduciaries (54:29) — helping us all better understand where we are today and how we got here. 

Episode Recap: 

• The early days of electronic health records and data sharing (1:41) 
• Incentivizing interoperability (8:59)
• Pushing the blue button (15:14)
• Has the investment of venture capital paid off? (23:04)
• Building a dedicated health internet and the birth of Project Argonaut (26:00)
• The role of the 21st Century Cures Act (38:03)
• Key takeaways from the early days of TEFCA (47:40)
• Looking ahead to the future of interoperability (54:29)

Get Connected:

• Find every episode of What the Fax, Healthcare
• Follow Credo on LinkedIn, Twitter, and Facebook 
• Connect with Carm Huntress on LinkedIn
• Learn more about Credo

Links and Resources Mentioned: 

• Aneesh Chopra LinkedIn
• CareJourney Website 
• “Innovative State” by Aneesh Chopra

If we’re living in a digital world, why is our healthcare still managed by systems that are straight out of the 80s? On “What the Fax, Healthcare” Credo Founder Carm Huntress talks to the industry's most disruptive innovators who are (finally!) bringing healthcare into the 21st century.

Our first episode will drop in January, so make sure to follow the show wherever you listen to podcasts, and give us a follow on social media so you don't miss any of our upcoming announcements. 

• What the Fax, Healthcare Website
• Credo LinkedIn
• Carm Huntress LinkedIn
• Credo Twitter
• Credo Facebook