When a supplier relationship is broken, performance is poor and expected outcomes are not being delivered, customers don't need more noise, they need more structure. They need to understand what is broken, what outcomes matter most, and what leverage they have to resolve the issues. Sometimes the right answer is to repair the relationship. Sometimes it is a broader reset. And sometimes the smartest move is to prepare for an exit.

In this 11-minute episode of Staying Connected, Tony Mangino is joined by TC2's Ben Fox to discuss why the best approach to repairing a broken supplier relationship is to move out of reactive mode and into an evidence-based, commercially disciplined plan.

If you would like to learn more about our experience in this space, please visit our Disputes & Workouts webpage.