One of the most awkward situations you'll face as a senior manager is when staff come to you complaining about their boss.

After 33 years of managing teams, I know this one inside and out, having been on both sides of it.

These complaints can spiral into massive problems if you get them wrong. Team morale suffers, and productivity declines. But you can sort them out if you know what you're doing.

I'll provide you with the practical steps you need when someone raises concerns about their manager - what to do first, how to conduct a proper investigation, and how to maintain relationships throughout the entire process.

Because how you handle these situations shows your team what kind of leader you really are.

When you get it right, you build trust. When you get it wrong, you lose good people.