Ryan Federico and Ashton DeLangoLunday speak on what an agent should do when a prospective client already has a policy. There are KEY questions you have to ask to make sure that the client is properly served. Most time of the time clients, unfortunately, do not know what they have, and a lot of clients are left frustrated because they find out they do not have what they thought it was. We talk about what a good agent does to help every client in every situation when you find a policy in the home already