Adelin Cai, Chair and Co-Founder of the Trust & Safety Professional Association (TSPA) talks to Elle Tucker about how the association came about, the need for training, support and education for trust and safety professionals, and what trust and safety means in a world where we are increasingly online. In this fascinating discussion, Elle and Adelin discuss the importance of developing and enforcing principles and policies that define acceptable behavior and content online - and how these have evolved through the COVID-19 crisis.