When we let go of our focus on exactly what message we want to convey and don't think about the words tumbling out of our mouths, we can find ourselves in the midst of a major miscommunication. This situation can be mitigated by intention and thoughtfulness ... a few moments to consider what words best convey what we want to say. Joining Jess Dewell today are Johanna Walker and Nora Richardson to discuss ways to effectively communicate what we mean with what we say.