What does a brand crisis look like? In an ever-changing industry, anything can happen, so it helps to be prepared for whatever, whenever. So that's why we sat down with CMO of Packserv Australia, Julia Casey, to chat about how businesses can effectively manage their brand to prepare for, and rise from, a brand crisis.

This episode covers...

• What can cause a brand crisis?
• What businesses have risen from a brand crisis, and how did they do it?
• What does proactive crisis management look like?
• Marketing’s role in crisis management

About Julia...

Julia brings over 20 years of experience in senior marketing roles, leading global teams across manufacturing, data management, and logistics. As the CMO of Packserv, she specialises in brand differentiation and positioning in highly competitive markets. Her expertise in driving business growth has earned her multiple marketing awards.

Julia is currently completing a PhD at Macquarie University and holds a Master of Research (High Distinction), a Bachelor of Business Studies (Marketing), and a Bachelor of Health Science. She is also a published author in the Journal of Consumer Behaviour.

Resources mentioned in this episode:

• 18 Minutes - Peter Bregman
• Greg Kihlstrom
• Seth Godin

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