Learn about the CX trends for 2024, understanding and meeting customer expectations throughout their journey.  You’ll hear from Vinay Parmar of Dhruva Star who’s spent over 25 years at the forefront of CX. Join us and discover how to stay ahead of the curve.

Learn about the CX trends for 2024, understanding and meeting customer expectations throughout their journey. You’ll hear from Vinay Parmar of Dhruva Star who’s spent over 25 years at the forefront of CX. Join us and discover how to stay ahead of the curve.

Learn about the CX trends for 2024, understanding and meeting customer expectations throughout their journey.&nbsp; You’ll hear from Vinay Parmar of Dhruva Star who’s spent over 25 years at the forefront of CX. Join us and discover how to stay ahead of the curve.

What’s Important in CX for 2024?

Welcome to "Beyond the Customer Experience," where we meet the superheroes of customer experience. Hosted by Nick Macfarlane, a leader in CX, each episode dives into the minds of industry experts and thought leaders who are revolutionising customer service, engagement, and experience. Join us as we explore real-world insights, innovative strategies, and success stories that drive customer-centric organisations. Whether you're a CX professional or passionate about enhancing customer journeys, this podcast is your go-to resource for actionable advice and cutting-edge trends.

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Welcome to "Beyond the Customer Experience," where we meet the superheroes of customer experience. Hosted by Nick Macfarlane, a leader in CX, each episode dives into the minds of industry experts and thought leaders who are revolutionising customer service, engagement, and experience. Join us as we explore real-world insights, innovative strategies, and success stories that drive customer-centric organisations. Whether you're a CX professional or passionate about enhancing customer journeys, this podcast is your go-to resource for actionable advice and cutting-edge trends.

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What’s Important in CX for 2024?

What’s Important in CX for 2024?