With such a plethora of data at your fingertips nowadays where does one start?

Kelvin Waters of Lloyds Banking Group joins us to explain how to make the most of your data by building a single customer view and integrating AI to improve the Customer Experience.

Are you interested in improving contact centre performance without listening to a single call? Hear from Enthu’s Co-Founder Tushar Jain and learn how to generate insights for multiple teams. Come and join us for the lowdown on conversation intelligence.

Want to know what’s hot right now and how recruitment works in different organisations? Hear from CX recruitment specialist Kerry Sudale to get the lowdown on the latest trends and patterns. Join us as we cover everything from AI to DEI.

Hear from Lucas Bergmans, seasoned client-side marketer and learn about the important role of marketing in the CX framework.

Ensuring your Leadership team derive value and constructive outcomes from your CX efforts is a common challenge. 

Hear from Charli Kumar, an established leader at Sky, about what makes a successful CX programme.

When you invest big in a CX platform simple feedback surveys just don’t cut it. 

Hear from Faiza Syed, who’s built her own CX framework to critical acclaim and learn how to garner customer feedback that leads to meaningful insights.

Learn about the CX trends for 2024, understanding and meeting customer expectations throughout their journey. 

You’ll hear from Vinay Parmar of Dhruva Star who’s spent over 25 years at the forefront of CX. Join us and discover how to stay ahead of the curve.