Linear’s new customer requests feature centralizes fragmented customer information, bridging the gap between product vision and customer needs. AI analyzes data and identifies patterns, helping teams prioritize impactful needs. While AI’s potential is exciting, concerns about bias and ensuring useful insights must be addressed.

AI and human collaboration are key to successful product development. AI handles data analysis, while humans focus on strategic decision-making and customer understanding. Even without advanced AI tools, intentional feedback, active listening, and critical thinking are crucial for understanding customer needs and delivering value. Continuous learning and a culture of feedback are essential for adapting to changing customer needs.

Stay curious and keep learning.