Original article - https://www.theportugalnews.com/news/2025-07-10/complaints-against-aima-double/99284

"With all due respect and as an organizational and business consultant, the fundamental issue with AIMA (and many other agencies and businesses) is a lack of commitment to integrity and accountability. No where do I hear the leadership or management taking ownership and responsibility for the failures of the system without blaming on someone or something else and systemic failure of people being trained to do what the said they would do by when they said they would do it. As a result, there can be no authentic commitment to excellence, personal pride and accomplishment. In the absence of leadership and accountability, agencies and businesses live in a swamp of overwhelm and victimhood, constantly blaming the circumstances for the lack of workability. This is not complicated. Integrity requires the willingness to be responsible as well as the personal pride in being held to account for a standard of performance that many other countries, agencies and businesses flourish in. Until integrity and responsibility become a national concern, until there is real leadership, Portugal and the citizens of this amazing country will continue to be stuck in the story 'isso não é possível em Portugal'. Without integrity, nothing works."

- Leon McLaughlin from Porto on 12 Jul 2025, 08:56

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