In this episode, the Revenue Builders podcast interviewed me about the latest trends in customer success. I’m republishing this extensive conversation here. We covered a ton of topics, including:

* What is the impact of generative AI on customer success?

* Why has time-to-value improved for B2B products?

* How should sales relate to customer success?

…and many more questions.

You can listen to it or read the lightly edited transcript. Enjoy!

If you enjoy this conversation, share it with your favorite founder or customer success leader!

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit allisonpickens.substack.com