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What if the key to successful AI initiatives lies not in advanced algorithms but in the very foundation of data itself? Join us as we sit down with Jacqueline, the dynamic CMO at Teradata, who brings her wealth of experience from industry giants like IBM, Oracle, GE, and Nielsen. Jacqueline passionately discusses the essential role of trusted data in AI, drawing a vivid analogy to Earth's water to explain the scarcity of high-quality data. She introduces us to Teradata's revolutionary Data DNA product, which ensures data reliability by meticulously tracking its lineage. This episode highlights the importance of clean data and trusted sources as the backbone of accurate AI outcomes, setting the stage for meaningful AI advancements.

Explore the transformative power of generative AI across a range of industries, from financial services and banking to telecommunications and marketing. Jacqueline illuminates how AI can streamline efficiency and enhance personalization, particularly in contact centers and multi-channel marketing efforts. Our discussion underscores the necessity of responsible AI governance and the irreplaceable role of human oversight in training and managing AI systems. As we transition to real-world applications, we uncover the excitement and potential of implementing AI use cases that drive tangible business outcomes. Get ready to be inspired by the groundbreaking work and future innovations in the AI landscape.

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Can enterprises truly achieve in-year ROI from their CX investments through AI integration? Join us as we uncover the future of customer experience with Avaya's experts, Jay Patel and Giselle. They shed light on the critical importance of a unified view of customer interactions to enhance user and brand experiences. We also discuss insights from Avaya Engage, where customers like Access Bank share their innovative approaches to customer service. Learn how the shift from understanding to implementing innovation without disruption is reshaping the CX landscape.

Explore the latest AI trends transforming customer experience, from the integration of Verint's workforce management to leveraging Google's AI capabilities. Jay and Giselle discuss the shift from reactive to proactive customer interactions, the democratization of AI, and the cautious yet innovative application of Generative AI for internal efficiencies. Discover the emphasis on employee experience amidst these advancements and the evolving landscape of CX metrics and KPIs. We also delve into the strategic shift towards flexible, scalable cloud deployment solutions, ensuring cost-effectiveness and the integration of best-of-breed capabilities to meet diverse customer preferences.

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Can you imagine reshaping the future of healthcare with the power of AI and augmented reality? That’s exactly what Antoinette, a nurse innovator and healthcare experience futurist at Microsoft, is working towards. Join us as she recounts her incredible career journey from studying textile science to becoming a pioneer in nursing technology. From her hands-on experience in pediatric critical care to leading cutting-edge projects in healthcare IT startups, Antoinette provides a heartfelt and insightful perspective on how technology has transformed patient care and nursing workflows over the past three decades.

In this episode, we also tackle the pressing issues facing healthcare today, including the anticipated 2030 healthcare crisis. Learn about the critical role of AI in revolutionizing healthcare delivery and the urgent need to harness real-time insights from healthcare data. Antoinette shares her thoughts on educating nurses about AI to alleviate fears and boost efficiency, highlighting the significant partnership between Microsoft and CVS Health. We also discuss the burgeoning field of retail health, with CVS Health setting the pace for accessible and transparent healthcare services. Plus, hear Antoinette’s reflections on visionary leaders like Satya Nadella and Karen Lynch, and get a glimpse into her upcoming talks on healthcare experience and workforce transformation. Don’t miss this enlightening and forward-thinking conversation!

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Unlock the secrets to optimizing your private cloud with insights from Himanshu at Broadcom. Join us for an in-depth discussion as we delve into the transformative advancements in VMware vSphere Foundation. Himanshu sheds light on how Broadcom's streamlined portfolio post-acquisition focuses on boosting operational efficiency, performance, and security, specifically for small to medium enterprises. Learn about the enhancements that make vSphere Foundation a perfect fit for traditional and modern workloads, including Kubernetes and containers, and see how it stands apart from VMware Cloud Foundation, which is designed for more extensive private cloud deployments.

Explore the seamless deployment options that make VMware vSphere Foundation a game-changer in enhancing security and operational simplicity. Discover the advantages of multi-factor authentication, third-party identity provider support, and the seamless integration with your existing IT infrastructure. Himanshu provides real-world examples like disaster recovery and ransomware defense through the VMware Live Recovery (VLR) add-on, emphasizing the importance of adaptable solutions. Don’t miss Hamanshu’s insights on the successful adoption of vSphere Foundation and how it continues to evolve to meet customer needs.

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Ever wondered how mobile communication has evolved from the simple calls of 1G to the transformative power of 5G? Join us for an enlightening conversation with Vikram Chopra, co-founder and CEO of Shibodi, as he takes us through this technological journey. We'll dive into the evolution of mobile networks, from 1G's rudimentary cellular calls to 4G's real-time, on-demand services, and explore the promise of 5G's network programmability. Vikram shares how Shibodi's platform is leading the way in creating network-aware applications, setting the stage for the next wave of telecom industry innovations.

But that's not all. We also explore the massive potential of programmable networks and automation across various sectors. Discover how cutting-edge technologies like drones, AGVs, and robots are revolutionizing safety and efficiency, particularly in dangerous environments such as mining. Learn about the critical role of 5G and Wi-Fi advancements in the industrial IoT landscape and digital transformation. We emphasize the need for a collaborative ecosystem involving operators and technology providers to fully leverage these advancements. Tune in to grasp the future of programmable networks and the limitless possibilities they offer.

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Ever wondered how the future of messaging can transform customer experiences? Join us for an enlightening conversation with Jonathan from Cinch, a trailblazer in Communications Platform as a Service (CPAS). We promise you'll gain valuable insights into how Cinch is shaking up communication channels like voice, messaging, RCS, WhatsApp, and email. Discover their innovative approach to simplifying global customer interactions and integrating AI to boost engagement. Jonathan also shares why having expertise in both products and people is crucial, and how Rich Communication Services (RCS) is set to revolutionize the way we communicate, especially with Apple's upcoming support in iOS 18.

In this episode, we trace the fascinating evolution of RCS messaging. Hear about the limitations of traditional SMS and how RCS, backed by Google and soon Apple, is overcoming these challenges to offer rich, interactive experiences without the need for app downloads. Learn from real-world examples like Easy Park in Germany, showcasing the power of RCS in action. We also delve into practical tips for developers and enterprises on leveraging Cinch's Conversation API for global messaging success. Get a glimpse of Cinch's vibrant company culture, filled with young, enthusiastic talent, making it a thrilling place to be part of the future of messaging.

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What if the future of software could break down the silos that have long hindered true digital transformation? In this riveting episode, we sit down with Dave, a veteran in the software industry, to uncover the story behind Enterprise Web. Inspired by his frustration with traditional software, Dave innovated a dynamic architecture that leverages agents, graphs, and serverless functions to enable real-time, personalized, and data-driven interactions. Discover how Enterprise Web’s no-code solutions are trailblazing across sectors like telecom, finance, and healthcare, providing flexible, end-to-end automation and centralized policy control that empower organizations to be more agile and responsive.

Listen as we highlight the groundbreaking capabilities of Enterprise Web's no-code platform, which proudly boasts 21 awarded patents. Dave explains how this platform seamlessly designs, deploys, and manages services across diverse environments such as Cloud, on-premise, and Edge. Partnering with industry giants like Red Hat, Intel, Microsoft, Azure, AWS, and Fortinet, Enterprise Web creates an ecosystem that simplifies the integration of different systems. We also delve into the company's commitment to customer success through proof of concepts and delivering credible, scalable, and secure solutions, emphasizing the value of trust and gradual growth over rapid scaling in the software industry.

Finally, we explore the future of generative AI and the importance of platform architecture in integrating both legacy systems and future innovations. Addressing crucial concerns like security, energy consumption, and intellectual property, we draw parallels between mainframes and modern enterprise web, illustrating the power of distributed systems in combining data and code. Dave underscores the necessity of a human-centric approach in technological advancement, advocating for technology that enhances human capabilities and improves lives. Tune in for an insightful discussion that not only sheds light on Enterprise Web’s inspiring mission and vision but also offers valuable perspectives on the future of no-code solutions and digital transformation.

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Ever wondered how data governance is transforming in the age of AI? Join us as we sit down with Felix van der Malen, the visionary co-founder and CEO of Calibra, to explore this fascinating journey. Felix takes us back to the inception of Calibra during the 2008 financial crisis and explains how this pivotal moment underscored the urgent need for organizations to master their data. From the days of regulatory compliance to the rise of self-service analytics, discover how Calibra has evolved to become a leader in data governance and intelligence. Felix sheds light on the seismic impacts of big data, the necessity of data cataloging, and the transition towards cloud infrastructure, all within the context of AI’s growing importance.

Building a data-driven culture within organizations is no small feat, and Felix provides invaluable insights into this demanding process. Learn how shifting the role of data scientists to AI stewards and fostering collaboration between technical and business stakeholders can unlock AI's full potential. Felix shares real-world examples, such as Heineken’s success in creating a common language to facilitate digital transformation. We dive into best practices for cultivating a data-first mindset, stressing the importance of clear communication and shared understanding in aligning complex organizations to maximize AI impact.

Finally, we turn our attention to the concept of data product thinking, starting from business challenges and working backwards to define the necessary data and technology. Felix discusses the crucial role of data offices in ensuring governance, quality, and accessibility to maintain relevance. He also highlights the importance of aligning data initiatives with mission-critical priorities to drive strategic value. Wrapping up our conversation, Felix offers a glimpse into Calibra's unique customer-centric culture, shaped by its European roots and expanded to New York, underscoring their commitment to customer intimacy and a humble yet passionate team environment. Don't miss this episode if you're keen on understanding how to harness data governance for AI success!

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More at https://linktr.ee/EvanKirstel

Interested in being a guest? Email us at [email protected]

Support the show

More at https://linktr.ee/EvanKirstel

Interested in being a guest? Email us at [email protected]

Unlock the secrets behind the integration of artificial intelligence and automation in healthcare with Dr. Colin Banas, Chief Medical Officer of Dr First. This episode promises to enlighten you on how Dr First is revolutionizing intelligent medication management from its pioneering days in e-prescribing. Dr. Banas shares the crucial steps taken, including the acquisition of MindShift Technologies, to streamline the complexities of specialty medications and prior authorizations. Learn how these advancements reduce cognitive burdens on healthcare providers, improve medication safety, and enhance patient adherence, ultimately leading to better health outcomes.

Discover the transformative power of AI as we discuss its long-standing role in healthcare and its continuous evolution with technologies like robotic process automation (RPA). Dr. Banas explains how Dr First is leveraging RPA to automate mundane tasks, freeing up healthcare providers to focus on patient care. We also tackle the importance of human oversight to address patient-specific nuances, ensuring a balanced approach to tech-driven solutions. Hear about the extensive integration with over 270 EHRs and the unification of medical and pharmacy benefits, making healthcare more cohesive and accessible for patients. This episode is a deep dive into how cutting-edge technology is reshaping the healthcare landscape, benefiting both providers and patients alike.

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