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Prepare to be transported to the frontiers of medical technology as Dr. John Martin, Chief Medical Officer at Butterfly Network, joins us to unfold the marvels of AI-enhanced ultrasound imaging. His passion for the Butterfly IQ3 is palpable as he shares how this pocket-sized powerhouse is changing the game in healthcare. With features like automated bladder scanning and B-line counting for lung conditions, we're talking about a quantum leap in patient care, making diagnostics quicker, more accurate, and widely accessible.

But it's not just about the gadgetry; it's about the human impact. From the bustling cities in developed nations to the remote corners of developing countries, we traverse the globe examining the transformative effects of point-of-care ultrasound. Dr. Martin recounts the dramatic advances in maternal and fetal health, the closing of gaps in medical imaging, and the ripple effect that Butterfly is having on medical education. Imagine a generation of medical professionals with the power of advanced diagnostics literally at their fingertips.

Finally, we celebrate the evolution of Butterfly Network, revealing the collective drive and vision behind this healthcare revolution. Dr. Martin offers a window into the strategic leadership and synergy at Butterfly, akin to the unity of a top-tier sports team. We don't stop at human care, either—our journey extends into veterinary medicine, where Butterfly's ingenuity speaks volumes for our silent companions. All this, woven together with Dr. Martin's own experiences, underscores a story of innovation that's reshaping not just medicine, but the world as we know it.

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Step into the future of customer service with us as Dimitris Vassos from Omilia pulls back the curtain on how conversational AI is adding a human touch to technology. Discover the strides this two-decade-old company has made in not just executing tasks but in truly engaging customers, all while navigating the twisty road of generative AI, from combating fraud to the eerie realism of deepfakes. It's a behind-the-scenes tour of the revolutionary dance between automated interactions and the human agents who are finding renewed purpose in their elevated roles.

This Monday, get ready for an episode that's not your average tech talk. We're merging insights with real-world experience to reveal how AI and human customer service reps are crafting a renaissance in job satisfaction and customer interaction. From the peaks of voice biometrics safeguarding retail in its busiest seasons to my own adventures with AI tools that craft content with near-human flair, join us for a conversation that's as enlightening as it is practical, showcasing the seamless magic AI brings to the customer service experience.

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Discover the cutting-edge transformation of healthcare provider management as we sit down with Anshul, the trailblazing CEO behind Certify OS. His journey from Oscar Health to launching a company at the forefront of streamlining provider onboarding and credentialing is nothing short of inspirational. Through Anshul's eyes, we see the cumbersome world of healthcare data evolve into a slick, efficient system that could very well reduce administrative costs by 40% and slash the time for provider onboarding from months to mere minutes. This conversation promises to leave you with a keen understanding of the pressing need for accurate provider data and how it dramatically affects patient outcomes and satisfaction.

In an industry where the stakes are life and death, the significance of correct and comprehensive provider data can't be overstated. This episode takes you through the alarming nexus of medical errors, patient frustration, and the herculean efforts to combat these challenges. With Anshul's guidance, we explore the beneficial ripple effects of Certify's streamlined process, not only for patients but also for health plans and providers. Imagine a world where searching for in-network providers is no longer a confusing labyrinth but a clear, straightforward path—this episode turns that dream into a foreseeable reality.

Finally, we map out the future, with AI's role in healthcare taking center stage. Specialized AI models, the intricacies of data protection, and the thrilling potential of technology in clinical settings are all on the table. Anshul's commitment to shaping a secure, efficient, and compassionate healthcare ecosystem is palpable, leaving us both informed and galvanized. If you're fascinated by the intersection of healthcare and technological innovation, this dialogue with Anshul will resonate deeply, leaving you eager to witness the next leap forward in healthcare infrastructure.

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Embark on a journey through VMware's evolution as we chat with Prashanth Shenoy, VP of Marketing from the VMware by Broadcom Cloud Foundation team about the company's transformative leap post its Broadcom integration. You'll uncover the strategic shift to a subscription-based model that's revolutionizing customer access and flexibility, and hear firsthand about the bold decision to whittle down a staggering 8,000 product offerings to two foundational products. These changes are not just about numbers—they represent a cultural shift aimed at refining customer experiences and driving innovation in the dynamic cloud infrastructure realm. Get ready to have your perspective on enterprise software transformed.

As we pivot to the broader landscape of Broadcom's innovation ethos, prepare to be intrigued by how their business approach distinguishes them in the tech space. This discussion isn't just about software; it's a glimpse into the future of cybersecurity and AI, particularly the exciting potential of Generative AI. Tune in to understand the synergistic power of Broadcom's diversified portfolio, and how it's instrumental in digital transformations across industries. Plus, we'll give you a sneak peek at Broadcom's commitment to community engagement, with a calendar of events that promise to keep partners and customers connected to the pulse of technological advancements. Don't miss this engaging blend of insight and foresight where technology meets strategy.

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Embark on a transformative odyssey with Calix's Chief Commercial Operations Officer, Matt, as he reveals the seismic shifts within the broadband industry and Calix's own monumental evolution. By leveraging his profound expertise in tech and consulting, Matt unveils how this tech trailblazer is redefining connectivity with cutting-edge cloud and software solutions. The heartbeat of the discussion pulsates with an unwavering commitment to uplift communities through high-caliber broadband services, particularly spotlighting the triumphs within cooperative and municipal landscapes. It's more than a chat; it's a masterclass on the symbiosis of technology, community empowerment, and the metamorphosis of a company from hardware-centric to a software and cloud-centric networking colossus.

Venture further into the episode as we cast light on the astonishing effects that strategic technology investments can have on rural communities, with a nod to our friends at Paul Bunyan Communications in Bemidji, Minnesota. Their story is not just one of success, but also of overcoming obstacles, from navigating complex tech ecosystems to managing government relations, that resonate with smaller providers everywhere. With a keen eye on the horizon, we explore the bright future shaped by AI, automation, and the next big leap in networking—the 50 gig PON. This episode doesn't just talk tech; it's a vision of a world where innovation is intertwined with the growth and vibrancy of communities, all whilst keeping customers at the epicenter of our mission. Join us, and be part of the conversation that's setting the course for a tech-empowered tomorrow.

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Prepare to be captivated by Liz Tsai, an MIT math prodigy whose career arc bends from the stringent world of commodity trading right into the heart of innovative customer support with her brainchild, HiOperator. Today's conversation peels back the layers of her journey, revealing how a curiosity for complex problems and a passion for transformative technology led to the groundbreaking integration of AI in customer service, ensuring the human element remains the beating heart of every interaction.

Listen closely as Liz unfolds the future of customer service automation, where machines and humans work in concert to deliver experiences that are not just efficient but emotionally resonant. We'll dive into the ingenious workings of hiQ, Hi Operator's latest product set to redefine real-time quality monitoring, and ponder the seismic shifts in e-commerce and beyond that are poised to reshape our digital lives. This is where the tapestry of tomorrow's tech meets the tenacity of today's entrepreneurs, all through Liz's lens of leadership and the harmonious melding of tech and operations teams.

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As the curtains close on Appian World, it's evident that technology and strategy are at the forefront of the telecommunications industry. I had the pleasure of conversing with Moutie Wali, Director of Technology Strategy at TELUS Communications, who provided profound insights into the evolution of this iconic Canadian brand.

Introducing TELUS: A Canadian Titan with a Global Reach

TELUS, a household name in Canada, is recognized as one of the largest telecommunications providers, offering a plethora of services including TV, home internet, and mobility. Recently, TELUS has expanded its portfolio to include health IT services, becoming Canada's largest IT healthcare provider. This includes innovations in electronic medical records and telemedicine. Further broadening their horizon, TELUS International was launched a decade ago, marking the company's foray into global IT digitization across 20 countries. Additionally, TELUS has ventured into agriculture, supporting the food supply chain with software solutions—a testament to their diverse and expanding portfolio.

 Strategic Partnerships and Innovation at TELUS

Our discussion unveiled TELUS’s strategic partnership with Appian, initiated six years ago when TELUS was in search of a robust workflow solution to bolster their 5G deployment. The partnership flourished, with the development of Maestro—a system designed for wireless organization workflows. Since its inception, TELUS has implemented numerous applications across the company, enhancing operational efficiencies and the employee journey through integrated planning and centralized teams.

The Power of Appian in Simplifying Complex Processes

TELUS’s journey with Appian is a compelling story of transformation. The company has adeptly utilized Appian to streamline complex business processes both internally and externally. Moutie highlighted the significant improvements in their planning processes, where the cycle of creating comprehensive plans reduced from six months to under three months. This agility allows TELUS to adapt swiftly to changes, reinforcing a proactive approach in their strategic planning.

Leveraging AI and Future Aspirations

Looking ahead, TELUS is poised to integrate AI into their systems to further enhance decision-making and self-serve analytics. The potential to run multiple planning scenarios through AI will enable TELUS to evaluate various strategies efficiently, ensuring optimal outcomes for the organization. This forward-thinking approach underscores TELUS's commitment to maintaining a competitive edge in the telecommunications sector.

Advice for Embracing Low-Code Solutions

Reflecting on the adoption of low-code platforms, Moutie advises other telecom providers to allow business teams to take ownership of technological innovations. Low-code platforms democratize the development process, enabling teams to articulate requirements and address challenges effectively without heavy reliance on IT departments. This shift not only accelerates development but also fosters a culture of innovation and responsiveness within the organization.

TELUS’s Journey Towards Technological Excellence

TELUS’s narrative at Appian World highlights a journey marked by strategic foresight, innovative partnerships, and technological prowess. As TELUS continues to evolve and expand its influence both domestically and internationally, their story serves as an inspiring blueprint for other companies in the telecommunications and IT sectors aiming to navigate the complexities of modern technology and market demands.

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Ready to embrace the future of customer experience? Elizabeth Tobey from NICE joins us for an illuminating chat, unveiling the transformative power of AI in the contact center landscape of 2027. Grasp a glimpse into a world where data scientists are no longer the gatekeepers of decision-making, and where the velocity of business demands real-time, AI-driven insights. This episode is a must for those eager to understand how AI not only revolutionizes customer support but also empowers agents and leaders to navigate the complexities of unstructured data with remarkable agility.

Elizabeth's insights shine a spotlight on NICE's commitment to data integrity and the integrated approach of their CXone platform, which fosters a seamless customer journey. She paints a vivid narrative of strategic, customer-centric marketing that goes beyond mere lip service, diving into the essence of how NICE uses customer stories to drive their product development and demonstrate tangible results in the market. If you're looking to harness the potential of AI to refine both the customer and employee experience while gleaning actionable strategies from real-world successes, this session packs a punch with valuable takeaways. Join us to explore how the confluence of AI and data management is reshaping the way we engage with customers.

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Embark on a journey into the revolutionary world of low-code with April Schuppel, Lead Developer Advocate & Product Evangelist at Appian, as she shares her personal transition from industrial engineering into the pulsing heart of software innovation. Our conversation at Appian World unveils the colorful tapestry of a community thriving on collaboration and the latest platform advancements. Discover how April's multifaceted role in community engagement, content creation, and spearheading events like hackathons is not just about promoting Appian's features—it's about crafting a space where developers can challenge the status quo and redefine the boundaries of what's possible with technology.

Learn how Appian Community Edition project, a groundbreaking initiative set to flatten the learning curve for newcomers to the field. We take a closer look at the support systems that make this community exceptional, where quick responses and shared projects under Live Build challenges lead to the development of robust, real-world applications. From the crucial role of the App Market Submissions app to future gazing at an Appian World infused with AI and collaborative platform enhancements, this episode is a treasure trove for anyone keen on staying ahead in the fast-evolving landscape of software development. Join us for an exploration of how Appian is not just changing the game—it's rewriting the rules.

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Explore the cutting-edge with Michelle Brophy of AlphaSense as we dissect the evolving landscape of AI and cybersecurity investments. This episode takes you on a journey through the technological advancements propelling the industry forward, where generative AI isn't just a buzzword but a transformative force reshaping how businesses operate. Michelle, with her deep understanding of tech trends, sheds light on crucial infrastructure upgrades and the race among tech giants like NVIDIA, AMD, and Intel to dominate the accelerator market. We also dive into the cloud's expansive role in AI, discussing how its growth is not just inevitable but essential in supporting complex AI applications.

Venture into the strategic realm of big tech's influence on AI innovation, where companies like Amazon and Apple aren't just participants but pioneers charting the course of the future. In this episode, we unravel Amazon's multifaceted AI strategy, from their Trinium chip endeavors to bold investments in AI startups, offering insights into their vision of consumer choices and technological breakthroughs. Meanwhile, Apple's flirtation with Google's LLM Gemini signals a potential shift in collaboration and competition. Beyond the sparkle of innovation, we confront the gritty realities that enterprises face in proving the value of AI amidst data privacy concerns and cybersecurity challenges. Join us for a compelling narrative that dives into the intricacies of AI's impact on business and the global tech ecosystem, guided by Michelle's expert analysis.

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