Takeaways

• Total cost of ownership includes hidden costs like hosting and labor.
• Organizations often underestimate the costs associated with website redesigns.
• Hosting costs can vary significantly and are often overlooked.
• Labor costs related to managing technology can add up quickly.
• RFPs rarely include detailed descriptions of hosting and management costs.
• Cultural attitudes towards websites affect how costs are perceived.
• Incremental delivery can help manage costs more effectively.
• Clients often lack awareness of their total spending on technology.
• Effective communication is key to understanding project costs.
• Managed hosting can provide peace of mind despite higher costs.

Chapters

• 00:00 Introduction to Total Cost of Ownership
• 04:28 Understanding Hidden Costs in Website Redesigns
• 10:16 The Role of Hosting and Labor Costs
• 16:14 Challenges in RFPs and Cost Management
• 22:08 Cultural Perspectives on Website Value
• 25:55 Hard Truths About Total Cost of Ownership

Links

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