In this episode of the Subrogation Support Network, host Ashton Kirsch sits down with Donnie Vaughn, a 15-year claims professional and author of The AI Advantage in Claims, to unpack what AI actually means for claims teams—and why it’s no longer optional to understand it. Donnie breaks down AI “101” in plain language, compares major tools (beyond just ChatGPT), and explains how claims professionals can use AI to accelerate everyday work like drafting demands, improving written communications, and tightening workflows without sacrificing accuracy.

Ashton and Donnie also tackle the real-world risks: confidentiality, public-source tools, “hallucinated” outputs, and the growing challenge of deepfakes and fabricated evidence. They discuss how carriers, TPAs, and subrogation vendors can implement AI responsibly (think: internal systems, security, and human review), plus what individual adjusters can do immediately to stay competitive—starting with learning how to prompt, verify, and refine AI output. 

Donnie’s book, The AI Advantage in Claims, is available here: https://a.co/d/07louEZr