Lyndel welcomes Kristina Norlander from ServPro to the show.

During this conversation, they discuss how to efficiently handling water damages as well as the importance of promptly responding to tenant calls and quickly mitigating the damage.

Norlander stresses the need for proper insurance coverage, including flood insurance, and highlights ServPro's role in handling insurance claims and providing turnkey mitigation and rebuild services and underscores the value of establishing relationships with service providers ahead of time.

Key Takeaways

1. Water damage can occur due to various reasons, such as freezing pipes and hurricanes, and it is important for property managers and investors to be prepared for such events.

2. Promptly answering tenant calls and mitigating the damage quickly can help save money and provide tenants with a livable space.

3. Having proper insurance coverage, including flood insurance, is crucial in handling water damage and mitigating financial losses.

4. ServPro specializes in insurance claims and offers turnkey services, including mitigation and rebuild, to provide a seamless experience for property owners.

5. Establishing relationships with service providers ahead of time and having a plan in place for emergencies is essential for property managers and investors.

Chapters

00:00 Introduction and Overview
01:06 Common Causes of Water Damage
04:36 Insurance Coverage for Water Damage
06:29 Surf Pro: Specializing in Insurance Claims and Rebuild
10:05 Preparing for Hurricane Season and Flood Insurance
13:22 Handling Cash Payments and Private Insurance
15:11 Considerations for Property Investors
19:01 Handling High Call Volumes and Bringing in Additional Resources
21:45 Conclusion and Importance of Planning

Learn more about RPM Luxury.

Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.

See omnystudio.com/listener for privacy information.