A single message about bites can derail a stay, damage reviews, and leave you second-guessing every decision.

In this episode, we walk through a practical, 5-step process for handling bed bug complaints, from the first guest message to inspections, refunds, and prevention, so you always know what to do next.

Key Takeaways:

✅ The first questions to ask when a guest reports bites

✅ Why a professional inspection and written report matter more than photos

✅ How to decide on refunds and relocations based on evidence

✅ Simple prevention routines that lower the risk of future complaints

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: How to Handle Bed Bug Complaints: A Step-by-Step Guide for Hosts 👉https://blog.tokeet.com/how-to-handle-bed-bug-complaints/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com