You’re in the conversation and it turns. Someone is frustrated. Maybe their voice gets louder. Maybe they shut down. Maybe they come at you.

And in that moment, it is easy to react or defend.

In this episode, we focus on what to do instead. Because when someone gets mad, there is usually something underneath it. And if you can listen for that, you can get to the real issue and move the conversation forward.

In this episode, you will learn:

• Why anger is often a signal of something deeper
• How to listen for what is underneath the reaction
• Why you cannot control others but you can control yourself
• How to identify a common purpose to move the conversation forward
• The difference between positions and the real problem underneath
• How to use partnership language to stay on the same team
• Why focusing forward matters more than rehashing the past

Sentence stems to identify the real issue:

• What would a resolution to this situation look like for you?
• How can I support you?
• What does support look like in this situation?
• What would be most helpful to move forward?

Part of a 6-episode playbook for the toughest conversations school leaders face.

Resources:
https://www.connectingthroughconversation.com/resources

Learn more about our books:
https://www.connectingthroughconversation.com/our-book