There is a difference between a formal process of feedback (for example, when a manager and employee meet weekly to discuss performance) and volunteered feedback.

If feedback is not welcome, if you have not been invited to give said feedback, then your feedback may not be received well.

So, how do you give feedback? And on the other side, how do you express your expectations clearly about what you’re looking for in terms of feedback (or not)?

Other episodes referenced:  Feedback – what it really is

The post Episode 152 – Have you been invited to give feedback? first appeared on The Shuler Group LLC.

There are all sorts of hard conversations we need to have at times:

None of those topics sounds like a fun conversation to have, so we tend to avoid them.

Listen in as Dawn Shuler discusses the costs of not having those conversations, and how to actually have them with grace and a positive (for the most part) outcome.

Other podcast episodes referenced:  Are you purpose-driven?, Forward motion, Standards and boundaries, Co-create

The post Episode 151 – Having the hard conversations first appeared on The Shuler Group LLC.

Dawn Shuler interviews her daughter Anastasia, three-year manager of a county park boat rental.  Listen in as they discuss the challenges, customer service philosophy, and the biggest take-aways from being a manager.

Hint:  If you want to get inside the head of a Gen Z’er, this is the episode for you!

The post Episode 150 – Conversation with a Gen Z manager first appeared on The Shuler Group LLC.

As a manager, you’re expected to manage others, as well as do your own job.  If you’re responsible for an entire team or department, how do you make sure your staff delivers results? Do you micromanage? (No.)  If you empower people to do their jobs, what if they make mistakes?

Other podcast episodes referenced:  Are you an A, B, or C player?, Right people in the right seats, and 10 traits of effective leaders

The post Episode 149 – Empowerment does not mean perfection first appeared on The Shuler Group LLC.

As CEO of my own company, I’m having difficulty with the stark dichotomy of the political and social climate.  Individually, we have our own belief systems.  What do we do when we lead an organization of those stark dichotomies?

Other podcast episodes referenced:  Insufficient

The post Episode 148 – Black vs. white. Where is the grey? first appeared on The Shuler Group LLC.

When a problem occurs that affects your customers and clients (and no organization is perfect, so you’ve definitely experienced issues), do you take initiative and reach out to your customers?  Or do you wait for them to hunt you down?  You may have all sorts of reasons for not wanting to broadcast a problem, but is that really in your customers’ best interests?

Listen in as Dawn Shuler discusses a recent experience where she had to hunt down an organization to solve her problem, as well as examples of positively taking initiative, even if it meant the potential of a client dropping out.

Other podcast episodes referenced:  I don’t want to know and Internal and External Customer Service – Part 1.

Other resources mentioned: The Shuler Group’s core values

The post Episode 147 – Don’t make me hunt you down first appeared on The Shuler Group LLC.

I’ve struggled with what to say, because what voice do I have? What change can I make? Yet, it didn’t feel right to say nothing. I’m a CEO of a company and a leader, and I believe that mandates me to raise my voice and stand up for what I believe in.

Listen in as Dawn Shuler, CEO and Founder of The Shuler Group, LLC, stands up – as insufficient as it might be.

The post Episode 146 – Insufficient first appeared on The Shuler Group LLC.

When you drive to the grocery store or somewhere you go to a lot, how much do you notice the people, cars, roads, and buildings around you? Or do you find yourself at your destination realizing you don’t remember getting there?

You were on autopilot.

It happens to all of us.  We get lulled into a sense of complacency, and we relax our protocols and necessary things we’ve put into place.

Listen in as Dawn Shuler tells the story of Juno Kitty and her escape… and what that means for us in our working lives.

Other podcast episodes referenced:  The Deeper Why in everything and Proactive and Reactive revisited

The post Episode 145 – Are you complacent? first appeared on The Shuler Group LLC.

We’re now more than 2 1/2 months into Coronavirus. We’re doing our best to navigate the new normal, new working conditions, perhaps new living conditions. Yet, most of us expect to operate at the same level of productivity and capacity pre-Cornonavirus. And it’s just not possible.

Listen in as Dawn Shuler talks about the insidious nature of our capacity limits and what we need to do about them. Dawn shares her personal experiences that – literally – landed her on her rear end.

Other podcast episodes referenced: Navigating turmoil and the 9 questions you must be asking your employees

The post Episode 144 – We’re at capacity first appeared on The Shuler Group LLC.

In this lively episode, Dawn Shuler interviews Brian Burkhart, founder of SquarePlanet.  As the Chief Word Guy, Brian’s purpose is to elevate his clients’ core message so people remember… and take action.

Why you want to listen:

Brian is the founder of SquarePlanet that helps people and businesses with give a) better presentations b) communicate their message more effectively. The company is doing over $3m in annual revenue and been on Inc’s Magazine’s “Fast Growing” firms in the US several times. Brian and his team have coached CEO / President / Sr. VP of Coca-Cola, Google, Northern Trust, Red Bull, Transamerica, Citibank, Redbox, Stryker, Jim Beam, United Airlines, etc., as well as 10 firms that have appeared in TV’s Shark Tank.

The post Episode 143 – Interview with Brian Burkhart, Founder of SquarePlanet first appeared on The Shuler Group LLC.