Today we’re going to talk about a decision that quietly determines whether your transformation succeeds or becomes a multi-year recovery effort. 

When should you get out of the box and bend the system to your business and when should you let the platform redefine your business processes? 

This is not a technology debate – it's an operating model decision. 

If you’re in government, or running a large enterprise platform program — ERP, CRM, case management, core modernization — this question is the fulcrum.