Even people you like can make you feel their opinions are attacking you. Sometimes, you have facts to back you up but they won't listen. You may not agree with what they say but you can't convince them that your facts are correct. Here are four alternative approaches so you can defend your position without getting defensive. When you understand them even if you don't agree with them, you're being conflict competent. 

You can be skilled at conflict, unafraid of conflict, and competent to handle conflict, even if the other person in the conflict doesn't realize you are doing it. 
show notes:
episode 135: What to do when emotions keep you in a conflict? https://www.youtube.com/watch?v=b0WqsOA1T0I&t=34s

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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