<p class="lead">Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.</p>

Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.

<p>Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.</p>

Where Are Your Customers Experiencing Friction?

If you’re trying to grow your organization by delivering new value to those you serve, you’ve come to the right place. This is where I share my 20+ years of experience helping leaders, just like you, innovate and deliver new value to their customers, their teams, and their organizations.

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Where Are Your Customers Experiencing Friction?

Where Are Your Customers Experiencing Friction?