Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.

Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.

Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!

No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.

Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.

Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.

2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.

I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.

My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.

Many of us have been in the situation where we're working for someone we don't have a lot of respect for. This can be frustrating, but here are 4 tips, plus 2 bonus hacks that you can use today to move things in a positive direction.