In today's exciting edition of our podcast, we will be discussing how the need for self service is shaking up the retail landscape, particularly in response to the evolving demands of customers who crave convenience.

As consumers' expectations for speed and ease of access continue to rise, we discuss about where the people went and why retailers need to turn to automation to streamline their communications and operations and provide a seamless shopping experience for all their customers. From self-checkout machines to AI communication, technology is being leveraged in new and innovative ways to meet these demands.

Join us as we delve into the world of retail CX and discuss the benefits, challenges, and future implications of this rapidly-evolving trend. We'll also examine how retailers can strike a balance between automation and the human touch to provide the best possible customer experience. So, whether you're a retailer, a technology enthusiast, or simply curious about the future of shopping, this is the podcast for you.

To find out more about the latest CX solutions around self service applications or AI driven conversations, take a look at

Elixel.co.uk and Disruptionworks.co.uk